Terms of Service

Leather & Willow

Last updated: 25 October 2026

Welcome to Leather & Willow.

These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable Australian law.

Please read these terms carefully before making a purchase.

1. About Leather & Willow

Leather & Willow is an Australian cricket-inspired lifestyle brand offering clothing, accessories and artwork.

Our products are designed to celebrate cricket and everything that surrounds the game.

Our online store is powered by Shopify, and our products are produced and fulfilled through third-party production partners.

For enquiries, please contact:

Leather & Willow
Email: leatherandwillow@outlook.com
Australia

2. Use of Our Website

By using our website, you agree to use it lawfully and not engage in activities that interfere with its operation, security or functionality.

You must not use our website to distribute malicious software, attempt unauthorised access or infringe the rights of others.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or systems.

3. Products and Availability

Leather & Willow offers clothing, accessories and other lifestyle products inspired by Australian cricket culture.

Many of our products are made to order through our fulfilment partner.

We aim to display accurate product descriptions, colours, sizes and images. However, minor variations may occur due to screen settings, production methods and materials.

We will take reasonable care to ensure that products match their descriptions and meet applicable consumer guarantees.

Product availability may change without notice.

If a product becomes unavailable after an order is placed, we will contact you to discuss available options, including a refund where appropriate.

4. Pricing and Payment

All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.

Any applicable taxes will be included or identified as required by Australian law.

We reserve the right to change product prices at any time. Price changes will not affect orders already accepted.

Payment must be completed using one of the payment methods available at checkout.

If an obvious pricing error is identified, we will contact you before fulfilling the affected order to discuss available options. We will not charge an additional amount without your agreement.

5. Orders and Order Confirmation

When you place an order, you will receive an order confirmation email.

We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraud, payment failure, product unavailability or an obvious error.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled items.

Once an order has entered production, changes or cancellations may not be possible.

This does not affect your rights under Australian Consumer Law.

6. Made-to-Order Products

Many Leather & Willow products are manufactured specifically for each order.

Because of this production process, we generally do not accept returns or exchanges for change of mind, personal preference or incorrect size selection where the product supplied matches the order.

Customers should carefully review product information and sizing guides before purchasing.

Our made-to-order policy does not exclude or limit any rights available under Australian Consumer Law.

Please refer to our Return and Refund Policy for further information.

7. Shipping and Delivery

Leather & Willow currently ships to addresses within Australia only.

We offer free standard shipping on Australian orders.

Delivery times may vary depending on production requirements, shipping services and destination.

Estimated delivery dates are not guaranteed, but we will comply with our obligations under Australian Consumer Law, including delivery within an agreed or reasonable timeframe.

Please refer to our Shipping Policy for further information.

8. Returns, Refunds and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms of Service excludes, restricts or modifies your statutory consumer rights.

Please refer to our Return and Refund Policy for information about requesting assistance with faulty, damaged or incorrect products.

9. Intellectual Property

All original Leather & Willow branding, logos, artwork, designs, photographs, written content and other materials on our website are owned by Leather & Willow or used with appropriate permission, unless otherwise indicated.

You may not reproduce, distribute, commercially exploit or use our protected intellectual property without prior written permission, except as permitted by law.

You may access and use our website for personal, non-commercial purposes.

10. Third-Party Services

Our online store uses third-party services, including Shopify for ecommerce functionality and external providers for production, payment processing and delivery.

These services may have their own terms and privacy practices.

Leather & Willow remains responsible for its obligations to customers under applicable Australian law, including where products are manufactured or delivered by third parties.

11. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Information may be shared with service providers where reasonably necessary to process payments, manufacture products, fulfil orders and deliver purchases.

For more information, please refer to our Privacy Policy.

12. Website Information and External Links

We aim to keep information on our website accurate and up to date.

Our website may contain links to external websites that we do not operate or control.

We are not responsible for the content or practices of those external websites, except where responsibility cannot lawfully be excluded.

13. Limitation of Liability

To the extent permitted by law, Leather & Willow is not responsible for losses arising from circumstances beyond our reasonable control or from misuse of our website.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability under Australian Consumer Law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, business operations or legal obligations.

Updated terms will be published on our website with a revised date.

Changes will not retrospectively remove rights or remedies relating to purchases already made.

15. Governing Law

These Terms of Service are governed by the laws of Western Australia and applicable laws of the Commonwealth of Australia.

Nothing in this section limits any mandatory rights or protections available to consumers under applicable law.

16. Contact Information

If you have any questions about these Terms of Service, please contact:

Leather & Willow
Email: leatherandwillow@outlook.com
Australia

We aim to respond to customer enquiries as promptly as reasonably possible.

From the first ball to the last light.