Return and Refund Policy

Leather & Willow

Last updated: 25 October 2026

At Leather & Willow, we take pride in creating quality cricket-inspired clothing and accessories designed for life beyond the boundary.

Our products are made to order, allowing us to produce each item specifically for our customers.

Please read our return and refund policy before placing an order.

1. Change of Mind and Incorrect Sizing

As our products are made to order, we do not accept returns or exchanges for change of mind, personal preference or incorrect size selection.

We encourage customers to carefully review product descriptions, size guides and colour options before completing their purchase.

If you receive the size you ordered but find that it does not fit as expected, we are generally unable to offer an exchange or refund unless you are entitled to a remedy under Australian Consumer Law.

This policy does not exclude or limit your statutory consumer rights.

2. Faulty, Damaged or Incorrect Products

We want every Leather & Willow customer to receive products that meet appropriate quality standards.

If your order arrives damaged, defective, incorrectly printed or embroidered, or differs from what you ordered, please contact us at leatherandwillow@outlook.com.

Where possible, include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

• Photographs of the packaging, if relevant

We encourage customers to contact us as soon as reasonably possible after discovering an issue, preferably within 30 days of delivery. This is a request to help us investigate and does not limit your rights under Australian Consumer Law.

We will assess the issue and arrange an appropriate remedy in accordance with your consumer rights.

3. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where Australian Consumer Law provides a right to choose a refund or replacement, that choice remains with the customer.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

4. Returns and Replacements

If your product requires a return, please contact us before sending it back so we can provide appropriate instructions.

Depending on the issue and your rights under Australian Consumer Law, a remedy may include a repair, replacement, refund or another legally appropriate resolution.

Where goods are confirmed to have a failure covered by Australian Consumer Law, we will cover reasonable return costs where required by law.

Customers are not required to pay return postage for remedies where the law requires us to bear those costs.

Please do not send items directly to our production partner without contacting Leather & Willow first.

5. Refund Processing

Where a refund is approved or required under Australian Consumer Law, we will process it as promptly as reasonably possible.

Refunds will generally be issued to the original payment method.

The time taken for funds to appear in your account may vary depending on your bank or payment provider.

Refunds will include applicable original delivery charges where required by Australian Consumer Law.

6. Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the delivery status and work with our fulfilment and shipping partners to resolve the issue.

Where goods are not delivered as required under Australian Consumer Law, customers retain their rights to an appropriate remedy.

7. Contact Us

For questions about returns, refunds or product issues, please contact:

Leather & Willow
Email: leatherandwillow@outlook.com
Australia

We are committed to resolving genuine product concerns fairly and providing a positive customer experience.

From the first ball to the last light.