Shipping Policy

Leather & Willow

Last updated: 25 October 2026

At Leather & Willow, we want your order to arrive safely and with as little fuss as possible.

Our clothing and accessories are made to order through our trusted production and fulfilment partner. This allows us to create products specifically for our customers.

1. Free Australian Shipping

We offer free standard shipping on all orders delivered within Australia.

There is no minimum order value required to qualify for free shipping.

At this stage, Leather & Willow only ships to Australian addresses. International shipping is not currently available.

2. Order Processing and Production

Our products are made to order, meaning production begins after your order has been placed and confirmed.

Production times may vary depending on the product, order volume and availability of materials.

Once your order has been produced, it will be packaged and dispatched by our fulfilment partner.

Production time is separate from shipping time.

3. Delivery Timeframes

Estimated delivery timeframes may vary depending on your location, the product ordered and the delivery service used.

As our products are made to order, please allow time for both production and delivery.

Any delivery estimates provided at checkout or in order communications are estimates rather than guaranteed delivery dates.

We aim to have orders delivered within a reasonable timeframe and will assist customers if unexpected delays occur.

4. Order Tracking

Where tracking is available, customers will receive a shipping confirmation email containing tracking information once their order has been dispatched.

Tracking information may take some time to become active after dispatch.

If you have concerns about the progress of your delivery, please contact us.

5. Multiple Shipments

Some orders may contain products produced or dispatched from different fulfilment locations.

As a result, items within the same order may arrive in separate packages and on different dates.

There is no additional shipping charge to customers for these separate deliveries.

6. Delivery Addresses

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your shipping address carefully before confirming your purchase.

If you notice an error, contact us as soon as possible at leatherandwillow@outlook.com.

We will attempt to assist with address changes where possible, although changes may not be possible once an order has entered production or been dispatched.

Nothing in this section limits your rights under Australian Consumer Law.

7. Delayed, Lost or Missing Orders

If your order is significantly delayed, lost in transit or has not arrived within the expected delivery period, please contact us.

We will investigate the issue with our fulfilment and shipping partners and work towards an appropriate resolution.

Where goods are not delivered within the agreed timeframe, or within a reasonable time where no timeframe was agreed, customers retain their rights under Australian Consumer Law.

8. Damaged or Incorrect Deliveries

If your order arrives damaged, defective or incorrect, please contact us with your order number, a description of the issue and photographs where possible.

We will assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

For more information, please refer to our Return and Refund Policy.

9. Contact Us

For shipping enquiries, please contact:

Leather & Willow
Email: leatherandwillow@outlook.com
Australia

From the first ball to the last light.